Terms of Use

1. About Rungard

The contracting company is:

2. Accounts and authority

You must be at least 18 years old and able to enter a binding agreement. If you use Rungard for an organisation, you confirm that you are authorised to act for it. Give accurate account and order information, protect your credentials, and tell us promptly at info@rungard.eu if you suspect unauthorised access. You are responsible for activity performed through your account unless it results from a failure for which Rungard is legally responsible.

3. The Rungard service

A Rungard subscription combines a rented mini server at your location with a local management interface and Rungard Cloud. Rungard Cloud provides account and subscription management, remote device status, managed remote access, backups, updates, and support. Features, hardware specifications, prices, and plan-specific limits shown in the order flow or order confirmation form part of the agreement.

The local interface is designed to remain available on your local network when the internet or Rungard Cloud is unavailable, but cloud-dependent functions will not work during such an interruption.

4. Orders and contract formation

Product listings are invitations to place an order. Before ordering, you can review and correct your details, products, price, taxes, delivery costs, and subscription terms. Your order is an offer to enter the subscription and device-rental agreement. A contract is formed when Rungard sends a written order confirmation, unless we clearly state otherwise before you order. We may decline an order for a legitimate reason, such as unavailable stock, an obvious pricing error, failed identity or credit checks, suspected fraud, or a delivery address we cannot serve. If payment has already been received for a declined order, it will be refunded.

5. Prices, invoices, and subscriptions

The price, currency, VAT treatment, delivery charge, and payment deadline are shown before you order and in the order confirmation or invoice. Consumer prices include VAT unless clearly stated otherwise. Business prices may be shown excluding VAT where this is clearly indicated. Payments are handled by invoice. Rungard does not collect card details or automatically charge a payment card.

Your subscription runs for the fixed term shown before you order and in the order confirmation. At the end of that term, you may renew or let the subscription end. A renewal provides a replacement device for the next term. Ending future renewal does not shorten the current fixed term unless mandatory law or a separate written agreement gives you that right. This does not limit a consumer's statutory withdrawal rights. We may suspend paid functions after an overdue invoice, but will give notice and a reasonable opportunity to pay where appropriate.

We may change a recurring price for a future billing period by giving reasonable advance notice. If you do not accept the new price, you may decline renewal before it takes effect. A change does not alter charges already paid or due for the current period.

6. Consumer right of withdrawal

If you are a consumer who enters a distance contract, you normally have 14 days to withdraw without giving a reason. For goods, the period normally begins when you or a person you designate receives the goods. For a service contract, it normally begins when the contract is entered.

To withdraw, send a clear statement to info@rungard.eu or Rungard AB at the address in section 1 before the deadline. You may use the Swedish Consumer Agency's standard withdrawal form, but it is not mandatory.

Return goods without undue delay and no later than 14 days after notifying us. You pay the direct cost of return shipping unless Rungard agreed otherwise or failed to provide information that the law requires. You may inspect the goods as you would in a shop, but you may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and function.

We refund payments covered by the withdrawal, including the cost of our least expensive standard delivery, within the statutory time. For returned goods, we may wait until we receive the goods or you provide evidence that they were sent back. Refunds use the original payment method unless agreed otherwise and do not incur a fee from Rungard.

If you expressly ask us to begin a paid service during the withdrawal period and then withdraw, you may have to pay a proportionate amount for the service supplied before withdrawal. Statutory exceptions to the right of withdrawal apply only where their legal requirements are met and you received the required information and, where necessary, gave the required consent or acknowledgement.

7. Delivery, risk, and installation

The estimated delivery time and available delivery methods are shown before you order. Rungard AB owns the rented device throughout the agreement. Take reasonable care of it, follow the supplied setup, electrical, ventilation, network, and security instructions, and tell us promptly if delivery is late, incomplete, or damaged or if the device is lost or damaged while in your possession. This does not make you liable where mandatory law says otherwise.

8. Faults, complaints, and updates

Consumers have the mandatory rights provided by applicable consumer law. In Sweden, a consumer may normally complain about an original defect in goods for three years from delivery. Digital elements and services must also meet applicable legal requirements, including required security and functional updates. These terms do not shorten any statutory complaint, warranty, conformity, repair, replacement, price-reduction, or termination right.

Contact info@rungard.eu within a reasonable time after noticing a problem and describe it sufficiently for us to investigate. Business customers must inspect deliveries and report visible faults without undue delay. Any voluntary warranty is additional to, and does not replace, mandatory consumer rights.

9. Acceptable use

You must not use Rungard to:

• break the law or infringe another person's rights;
• distribute malware, attack systems, bypass access controls, or interfere with the service;
• access another customer's account, device, data, or network without authority;
• misrepresent device identity, ownership, billing information, or authorisation; or
• resell the cloud service or make it available as a competing managed service without written permission.

You remain responsible for the content and services you host and for ensuring that your use complies with applicable law. We may take proportionate steps to prevent harm or comply with law, including restricting affected cloud functions while an incident is investigated.

10. Your data, backups, and third-party applications

You retain your rights in content stored on your device. You give Rungard the limited rights needed to process device-management data and instructions to provide the cloud service. Our processing is further described in the Privacy Policy.

Maintain appropriate backups of important data and keep local owner and backup recovery secrets secure. Rungard cannot recover a backup-encryption password that is deliberately kept only on your device. Before returning a device, copy or export all content you want to keep. Do not rely on Rungard to recover content after return. Applications in the library may be provided by third parties and remain subject to their own licences, notices, support terms, and privacy practices. Rungard does not acquire ownership of your application content merely because an application is managed through the dashboard.

11. Availability, maintenance, and changes

Unless a separate service-level agreement says otherwise, we do not promise uninterrupted cloud availability. Maintenance, security incidents, internet failures, third-party dependencies, and events outside reasonable control may cause interruptions. We will use reasonable care to operate the service, restore affected functions, and give advance notice of planned changes where practicable.

We may change features where reasonably necessary for security, law, compatibility, maintenance, or product improvement. We will not use this clause to remove mandatory rights. If a material change significantly disadvantages a consumer with an ongoing paid service, we will give reasonable notice and any cancellation or other remedy required by law.

12. Intellectual property and software

Rungard AB and its licensors retain their rights in the Rungard name, website, cloud service, and proprietary software. During the agreement, you receive a limited, non-exclusive right to use those parts for their intended purpose. Open-source and third-party software is governed by its applicable licence. Nothing in these terms overrides a licence that grants you additional rights.

13. Suspension and termination

You may end or decline to renew a subscription as described in section 5. We may suspend or terminate access for a material breach, non-payment, legal requirement, or serious security risk. Unless immediate action is reasonably necessary, we will explain the reason and give an opportunity to remedy a remediable breach. Termination does not remove amounts already due or provisions that by their nature continue to apply.

When the term ends, cloud management, managed remote access, subscription applications, backups, support, and updates stop. Copy or export all content you want to keep, then return the device using the instructions Rungard provides. The renewal order explains the replacement and return process when you renew. Statutory consumer rights remain unaffected.

14. Liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including mandatory consumer rights and liability for intent, gross negligence, personal injury, or death where applicable. For consumers, Rungard is responsible in accordance with applicable law.

For business customers only, and to the extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, loss of business, or loss of anticipated savings. Rungard's total liability arising from the cloud service during a 12-month period is limited to the fees paid or payable for that service during the same period. This limitation does not apply where liability cannot lawfully be limited or where a separate written agreement expressly provides otherwise.

15. Changes to these terms

We may update these terms for future orders. For an ongoing service, we may make reasonable changes for legal, security, technical, or service reasons. We will give advance notice of a material change. If the change materially disadvantages you, you may cancel the affected ongoing service before it takes effect, unless the change is required immediately by law or to address an urgent security risk. Changes do not apply retroactively to a dispute that arose before they took effect.

16. Law and disputes

These terms are governed by Swedish law. If you are a consumer, this choice does not deprive you of mandatory consumer protections that apply in the country where you habitually live. Please contact us first so we can try to resolve a complaint.

A Swedish consumer may ask the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) to review an eligible dispute. You may also bring a claim before a competent court. For business customers, disputes are subject to the exclusive jurisdiction of Uddevalla District Court, unless the parties agree otherwise in writing.

17. Contact

Questions, cancellations, complaints, and legal notices may be sent to info@rungard.eu or by post to Rungard AB at the address in section 1.